Wellness Retreat Terms and Conditions of Booking
These Terms and Conditions form the binding Agreement between the Organisers of Wellness Retreat and the Client.
Please read them carefully prior to booking and confirm your acceptance as indicated on the booking form. Without this we (the Organisers of Wellness Retreat) will be unable to progress your booking.
Definitions:
Organisers of Wellness Retreat (Shifting Stones of 12 Altries Wood, Maryculter, AB12 5GH and Peak Fitness, Morningside Road, Aberdeen AB10 7FB), hereinafter referred to as OWR.
The Client - Any attendee at the Wellness Retreat.
1. Fitness Levels and Program
1. 1 The Client understands that their visit to the Wellness Retreat is undertaken at their own risk and that all of the information they give on the booking form and medical declarations is correct.
1. 2 All fitness levels are different, everyone is unique and therefore the Client’s honesty on all medical and fitness related questionnaires that are required by OWR to compile the Client’s program, is essential.
1. 3 The Client understands that they should gain permission from their GP prior to undertaking any new exercise regime, especially if they have not exercised for some time and/or have any medical condition which may be impacted by such exercise, or if they are unsure of the suitability of the exercises offered at the Wellness Retreat. The Client understands that this is solely their responsibility and OWR are, and will not be, responsible for any medical issue arising as a result of the exercises undertaken during the Wellness Retreat.
1. 4 Should OWR consider that certain exercises should, due to health and/or safety reasons, not be undertaken by the Client at any time during the Retreat, they will stop the Client’s participation in that activity.
1. 5 Should the Client have any doubt about their suitability for the type of exercise to be undertaken at the Wellness Retreat, they should advise OWR prior to booking. This will ensure that the Wellness Retreat is right for the Client and the Client gets the most from their experience.
1. 6 Should any changes in the Client’s health occur between time of booking and the start of the Wellness Retreat, the Client should make OWR aware. The Client’s program for the Retreat can be amended accordingly.
1. 7 While at Wellness Retreat, the Client will be given a program of physical activity and therapies. The Client’s program will be individually designed in order that the Client gets the most from their stay at Wellness Retreat, based on the Client’s information on the booking form. None of the activities on the programs are compulsory. Please advise OWR in advance should the Client wish to refrain from any activity on their program so that OWR can offer an alternative if possible.
1. 8 If, during any physical activity while at Wellness Retreat, the Client feels unwell or unable to participate, they should advise the Wellness Retreat trainer immediately.
1. 9 OWR will not be responsible or liable for any injury or illness sustained by the Client while at the Wellness Retreat or any subsequent injury or illness they may acquire.
1. 10 It is essential that the Client lets OWR know in advance of any dietary restrictions or requirements, such as allergies, intolerances or preferences.
1. 11 It is a requirement that the Client advises OWR, prior to the Wellness Retreat, of any skin conditions or complaints that the Client may have which may impact the type of therapies offered.
2 Payment, Cancellation and Insurance
2.1 No booking will have been made until the booking forms are returned and the required payment made.
2.2 Full payment is required at time of booking. If paying in instalments is offered, the same conditions apply per clauses 2.3 and 2.7 below as if full payment had been made at time of booking. Instalments must be paid at the specified time or the Client's space may be forfeited. Late payments may incur additional charges.
2.3 Once the payment is made, should the Client subsequently cancel for any reason, they will only be entitled to a refund should OWR manage to fill the Client’s space at the Wellness Retreat, which cannot be guaranteed. An Administration Fee of £50 will be charged and deducted from any refund that may be given.
2.4 Should any changes be made to the Client’s program during the course of the Wellness Retreat, for any reason, no refund or compensation will be applicable.
2.5 No transport is included in the cost of booking. The Client understands that it is their responsibility to get to and from the Wellness Retreat location.
2.6 OWR do not provide travel insurance or any other type of insurance, other than the statutory Public Liability insurance, to the Clients participating in the Wellness Retreat. OWR recommend that the Clients have in place adequate travel insurance which will cover cancellation and any accidents or injuries which they may sustain during their stay at the Wellness Retreat.
2.7 OWR reserve the right to cancel at any time, whereupon a full refund will be given. No compensation will be paid for any travel or other arrangements which have been made by the Client
3. General
3.1 The Client will ensure that they have the correct clothing and footwear for participation in the activities described in their program. OWR can advise accordingly, if required, prior to the commencement of the Wellness Retreat. Prior to the Wellness Retreat, the Client will be provided with a list of suggested clothing and footwear together with an indication of the type of exercise which will be in their program
3.2 At the Wellness Retreat the aim is to offer an experience which will include a balance of exercise and relaxation and leave the Client with a sense of wellbeing by the end of the Wellness Retreat. Please be considerate to other Clients and respect their wishes if they wish to be solitary or quiet. Any inappropriate behavior may result in OWR asking the Client to leave the Wellness Retreat, which they must do without hesitation or argument, and under these circumstances no refund will be applicable.
3.3 OWR take no responsibility for the Client’s valuables or personal belongings. The Client should ensure that their valuables and personal belongings are kept secure.
3.4 The Client understands that they must comply with the Terms and Conditions of booking for the venue. These can be found on the specific venue website. By completing the Wellness Retreat booking form the Client confirms that they have read and understood these Terms and Conditions. Venue details can be found on the Individual Wellness Retreat Specific Details page at the end of this document.
3.5 Should the Client have any complaints during their stay please advise OWR, or if the complaint is specific to the venue, please advise the venue directly. Should the Client have any complaint after their stay please let OWR know by email to: [email protected]
3.6 Any personal information that the Client has supplied in the booking form will not be shared with third parties. The Client’s name and home address will be provided to the venue for their booking system purposes. Any further personal information that the Client wishes the venue to have can be advised by the Client to the venue at check in.
3.7 The Client’s personal information will be used by OWR to compile their program of activities. OWR will also add the Client to an email mailing list to provide the Client with further information about future events, offers or promotions from OWR. If the Client does not wish to receive such communication, please advise OWR directly.
3.8 By completing the Wellness Retreat booking form the Client confirms that they have read, understood and accepted these Terms and Conditions.
3.9 The total cumulative extent of OWR’s liability under this Agreement shall not exceed 100% of the payment(s) made by the Client and shall cease upon completion of the Wellness Retreat. Such limitations of liability shall exclude or limit liability not only in contract but also in delict, tort or otherwise in law. In any event, under no circumstances shall OWR be responsible for consequential or indirect loss.
3.10 These Terms and Conditions of this Agreement will be governed and construed under the Laws of Scotland.
Individual Wellness Retreat Specific Details
Date: 5pm Friday 25th May until 10am Monday 28th May 2018
Venue: The Lodge on the Loch Spa Resort, Aboyne, Aberdeenshire, AB34 5BR
Venue Website: http://www.thelodgeontheloch.com/
Venue Terms and Conditions: http://www.thelodgeontheloch.com/our-policies/
Cost: £705 per person double occupancy in a twin room
£810 per person single occupancy in a double room
Please read them carefully prior to booking and confirm your acceptance as indicated on the booking form. Without this we (the Organisers of Wellness Retreat) will be unable to progress your booking.
Definitions:
Organisers of Wellness Retreat (Shifting Stones of 12 Altries Wood, Maryculter, AB12 5GH and Peak Fitness, Morningside Road, Aberdeen AB10 7FB), hereinafter referred to as OWR.
The Client - Any attendee at the Wellness Retreat.
1. Fitness Levels and Program
1. 1 The Client understands that their visit to the Wellness Retreat is undertaken at their own risk and that all of the information they give on the booking form and medical declarations is correct.
1. 2 All fitness levels are different, everyone is unique and therefore the Client’s honesty on all medical and fitness related questionnaires that are required by OWR to compile the Client’s program, is essential.
1. 3 The Client understands that they should gain permission from their GP prior to undertaking any new exercise regime, especially if they have not exercised for some time and/or have any medical condition which may be impacted by such exercise, or if they are unsure of the suitability of the exercises offered at the Wellness Retreat. The Client understands that this is solely their responsibility and OWR are, and will not be, responsible for any medical issue arising as a result of the exercises undertaken during the Wellness Retreat.
1. 4 Should OWR consider that certain exercises should, due to health and/or safety reasons, not be undertaken by the Client at any time during the Retreat, they will stop the Client’s participation in that activity.
1. 5 Should the Client have any doubt about their suitability for the type of exercise to be undertaken at the Wellness Retreat, they should advise OWR prior to booking. This will ensure that the Wellness Retreat is right for the Client and the Client gets the most from their experience.
1. 6 Should any changes in the Client’s health occur between time of booking and the start of the Wellness Retreat, the Client should make OWR aware. The Client’s program for the Retreat can be amended accordingly.
1. 7 While at Wellness Retreat, the Client will be given a program of physical activity and therapies. The Client’s program will be individually designed in order that the Client gets the most from their stay at Wellness Retreat, based on the Client’s information on the booking form. None of the activities on the programs are compulsory. Please advise OWR in advance should the Client wish to refrain from any activity on their program so that OWR can offer an alternative if possible.
1. 8 If, during any physical activity while at Wellness Retreat, the Client feels unwell or unable to participate, they should advise the Wellness Retreat trainer immediately.
1. 9 OWR will not be responsible or liable for any injury or illness sustained by the Client while at the Wellness Retreat or any subsequent injury or illness they may acquire.
1. 10 It is essential that the Client lets OWR know in advance of any dietary restrictions or requirements, such as allergies, intolerances or preferences.
1. 11 It is a requirement that the Client advises OWR, prior to the Wellness Retreat, of any skin conditions or complaints that the Client may have which may impact the type of therapies offered.
2 Payment, Cancellation and Insurance
2.1 No booking will have been made until the booking forms are returned and the required payment made.
2.2 Full payment is required at time of booking. If paying in instalments is offered, the same conditions apply per clauses 2.3 and 2.7 below as if full payment had been made at time of booking. Instalments must be paid at the specified time or the Client's space may be forfeited. Late payments may incur additional charges.
2.3 Once the payment is made, should the Client subsequently cancel for any reason, they will only be entitled to a refund should OWR manage to fill the Client’s space at the Wellness Retreat, which cannot be guaranteed. An Administration Fee of £50 will be charged and deducted from any refund that may be given.
2.4 Should any changes be made to the Client’s program during the course of the Wellness Retreat, for any reason, no refund or compensation will be applicable.
2.5 No transport is included in the cost of booking. The Client understands that it is their responsibility to get to and from the Wellness Retreat location.
2.6 OWR do not provide travel insurance or any other type of insurance, other than the statutory Public Liability insurance, to the Clients participating in the Wellness Retreat. OWR recommend that the Clients have in place adequate travel insurance which will cover cancellation and any accidents or injuries which they may sustain during their stay at the Wellness Retreat.
2.7 OWR reserve the right to cancel at any time, whereupon a full refund will be given. No compensation will be paid for any travel or other arrangements which have been made by the Client
3. General
3.1 The Client will ensure that they have the correct clothing and footwear for participation in the activities described in their program. OWR can advise accordingly, if required, prior to the commencement of the Wellness Retreat. Prior to the Wellness Retreat, the Client will be provided with a list of suggested clothing and footwear together with an indication of the type of exercise which will be in their program
3.2 At the Wellness Retreat the aim is to offer an experience which will include a balance of exercise and relaxation and leave the Client with a sense of wellbeing by the end of the Wellness Retreat. Please be considerate to other Clients and respect their wishes if they wish to be solitary or quiet. Any inappropriate behavior may result in OWR asking the Client to leave the Wellness Retreat, which they must do without hesitation or argument, and under these circumstances no refund will be applicable.
3.3 OWR take no responsibility for the Client’s valuables or personal belongings. The Client should ensure that their valuables and personal belongings are kept secure.
3.4 The Client understands that they must comply with the Terms and Conditions of booking for the venue. These can be found on the specific venue website. By completing the Wellness Retreat booking form the Client confirms that they have read and understood these Terms and Conditions. Venue details can be found on the Individual Wellness Retreat Specific Details page at the end of this document.
3.5 Should the Client have any complaints during their stay please advise OWR, or if the complaint is specific to the venue, please advise the venue directly. Should the Client have any complaint after their stay please let OWR know by email to: [email protected]
3.6 Any personal information that the Client has supplied in the booking form will not be shared with third parties. The Client’s name and home address will be provided to the venue for their booking system purposes. Any further personal information that the Client wishes the venue to have can be advised by the Client to the venue at check in.
3.7 The Client’s personal information will be used by OWR to compile their program of activities. OWR will also add the Client to an email mailing list to provide the Client with further information about future events, offers or promotions from OWR. If the Client does not wish to receive such communication, please advise OWR directly.
3.8 By completing the Wellness Retreat booking form the Client confirms that they have read, understood and accepted these Terms and Conditions.
3.9 The total cumulative extent of OWR’s liability under this Agreement shall not exceed 100% of the payment(s) made by the Client and shall cease upon completion of the Wellness Retreat. Such limitations of liability shall exclude or limit liability not only in contract but also in delict, tort or otherwise in law. In any event, under no circumstances shall OWR be responsible for consequential or indirect loss.
3.10 These Terms and Conditions of this Agreement will be governed and construed under the Laws of Scotland.
Individual Wellness Retreat Specific Details
Date: 5pm Friday 25th May until 10am Monday 28th May 2018
Venue: The Lodge on the Loch Spa Resort, Aboyne, Aberdeenshire, AB34 5BR
Venue Website: http://www.thelodgeontheloch.com/
Venue Terms and Conditions: http://www.thelodgeontheloch.com/our-policies/
Cost: £705 per person double occupancy in a twin room
£810 per person single occupancy in a double room